Social Media Services


Creating Community and Conversation Online

Welcome to Chat Factory, a team of Social Media Engagement Specialists with a passion and talent for helping companies & individuals around the world create communities and conversation online. We provide a range of creative services in online engagement, strategy and publicity that enable organisations and brands to both drive and augment their existing marketing campaigns with results that are visible and measurable.

Social Media Publicity
To maximise the online visibility and market engagement potential of our clients’ products and brands, Chat Factory incorporates social media influences into events and online exposure initiatives, ensuring a maximum return on marketing investment. Our range of publicity services includes:

  • Coordinating events and brand activations to ensure maximum online visibility
  • Incorporating social influencers into activation
  • Aligning traditional media with social media strategy

Social Media Strategy
We specialise in developing strategies that enhance the success of our clients’ online marketing efforts by taking full advantage of the power of social media. To do this, we apply a Social Media Strategy approach that incorporates and emphasises:

  • Social media health checks
  • Brand outcomes
  • The development of conversation & community
  • In-house social media training

Social Media Content & Engagement Management
In order to create thriving communities and conversations online that enhance brand engagement, great content is constantly required to create interest and enquiry. Our social media content and engagement services are focused on:

  • Content creation
  • Community management
  • Reporting

Social Media Health Checks
Chat Factory offers a unique assessment of online presence to organisations and brands to determine whether or not they optimised for effective engagement of their target markets and maximum return on investment. In this way, we are able to provide our clients with a broad view of the areas that can be exploited for increased online marketing success.